EBANKING SPECIALIST JOB OPENING

Downtown Milan, IL

Responsibilities & Duties:

• Exhibit comprehensive knowledge on eBanking products and services including eCHIEF & eCORP, Mobile Banking, Bill Pay, eStatements, Quicken/QuickBooks interfaces, internet browser settings, Remote Deposit Capture, Positive Pay and any new eService adopted by the bank. 
• Assist the eBanking Officer with developing step-by-step instructions on eBanking products and services that can help other department members, bank employees, or customers. 
• Support customers in the use of all the above listed programs. 
• Set up new and maintain existing customer requests in the applicable systems. 
• Maintain proper documentation on all eBanking customers and maintenance. 
• Review the eBanking maintenance. 
• Comfortable visiting with business clients in person when setting up new products or troubleshooting existing products. 

Position Requirements:

• Experience with eChief, Mobile Banking, and Bill-Pay is preferred 
• Basic computer skills, familiar with Office programs 
• Excellent organization and time-management skills 
• Willingness to volunteer for projects and follow-through to completion 
• Excellent customer service skills 
• Able to explain products and services to business and consumer customers 
• Ability to work well with others, team player 
• Ability to work independently 

EOE/Veterans/Disability

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