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Coronavirus Updates - what we're doing.

BANK HOURS AND OPERATIONS

As of Friday, July 31, 2020 our Geneseo branch is temporarily closed. If you frequent this branch, please consider visiting our Colona or Coal Valley, IL branches for your banking needs until we reopen the branch.

All other drive-thrus continue to remain open and maintain regular business hours from 7:30 a.m. to 5:30 p.m. Monday through Friday and 7:30 a.m. to Noon, Saturday. The drive-thrus will be able to offer most face-to-face banking services you receive through the branch.
Any customer needing services at a branch are welcome to contact us for an appointment.

Currently the following branches have in-lobby services available. Appointments are recommended for any transactions beyond regular teller transactions.

FastBank
Parkway Branch
Rock Island Branch
Valley Center Branch
70th St Branch
Bettendorf Branch

Aledo
Silvis
LeClaire


Branch Locations   ATM Locations




NEED LENDING SERVICES? CONSIDER THE FOLLOWING:

  1. Schedule an appointment to meet with lender. We are limiting the number of customers in the branch to five at a time. To avoid wait times, scheduled appointments are recommended. We will try to service their needs as quickly and efficiently as possible. 
  2. Masks are recommended.
  3. Signing documents? Loan documents may be able to be signed electronically, through the drive-thru, or in branch. Please contact your lender for the best solution for you. 

PAYCHECK PROTECTION PROGRAM (PPP)

Blackhawk Bank is here to help our customers navigate through this uncertain time. Last week, Congress approved the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), which is designed to provide comprehensive relief to individuals and businesses following the unprecedented impact of COVID-19 in our communities.

PPP Application

PPP Forgiveness Application

SBA.GOV


Stimulus Checks Paid By Prepaid Debit

The IRS has announced that some stimulus check payments may be sent on a prepaid debit card known as The Economic Impact Payment Card. To learn more about these cards and how to know if you will receive a card, follow the link below. 

Stimulus Prepaid Debit



Using Your Economic Impact Payment Card

If you've received your stimulus check by the Economic Impact payment Card, or EIP card, you'll want to know how to use it. Learn more by following the link below. 

Using Your EIP Card

Customer Loan Hardship Assistance Solutions

As we continue to navigate through the changes that have come with the response to coronavirus, our lending team at Blackhawk Bank & Trust have been working diligently to come up with solutions for our loan customers should questions or concerns arise.

We understand that each customer faces a unique set of circumstances and there is no one answer to fulfill every need. That's why we're committing to offering personal solutions based on what your individual need is.

If you currently have loans that you are concerned about repayment, please reach out to our lending team for options including interest only loans and/or payment deferment. We will work with your individual needs to assist in getting through these difficult times.  

Online and Mobile Banking

Banking looks a little different today than it did just a month ago. We understand that not everyone is ready to take the step to do the majority of your business with online and mobile banking. That's okay. Ease into it or continue to bank through our drive-thrus. If you're ready and you have questions or new help, we're here for you. 

We have many videos describing how our online banking tools for businesses and consumers work. Odds are if you have a question about how a product works, this will help. 

Online banking how to videos

Amid this time of using more online and mobile tools, we've made some enhancements to our mobile banking product. First, mobile deposits are free! Second, you can enroll from right inside the app! Third, if you forgot your password you can follow the link in the app and reset your password. Each of these new features are there for your convenience.  

Beware of Scams

Please be aware of scams and criminals using fear/intimidation, trickery, urgency or disinformation related to the coronavirus (COVID-19) to attempt to steal your sensitive, personal or account information. Watch out for strange calls, emails, texts or websites that look like they are coming from legitimate businesses or government agencies asking for information like SSN, usernames/passwords (login info), account numbers, credit or debit card numbers, PINs, etc. Blackhawk Bank & Trust will never request such information through email/text/outbound calls. Always check your account statements for official websites and customer service numbers and call those numbers directly rather than giving out information over the phone/email/text.

More on this:

Coronavirus: Scammers follow the headlines – Federal Trade Commission

Grandparent scams in the age of cronavirus - Federal Trade Commission

Defending Against COVID-19 Cyber Scams – Dept. of Homeland Security

Coronavirus scams spread -AARP

Blackhawk Bank & Trust continues to monitor the situation using information from trusted sources including the Center for Disease Control (CDC), the World Health Organizations (WHO), banking agencies/regulators and state/local health agencies.  

Please call (309) 787-4451 with any banking questions or if you need assistance with specific banking activities. 

Watch for additional updates on ChoosetheChief.com

For information what to do if you are sick CDC https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html

CORONAVIRUS (COVID-19) UPDATES

Gov. J.B. Pritzker issues order requiring residents to ‘stay at home’ starting Saturday. Banking services will continue via drive-thru: 3/20/2020 Update

At the direction of Gov. J.B. Pritzker (see announcement here), our branch lobbies will continue with the temporary suspension of face-to-face transactions and will continue conducting business by drive-thru banking only. Banking services will continue to be available to you at all branch locations, with the exception of our walk-in only downtown Milan Main Bank. All transactions for that location have been moved to the FastBank across the street.

All drive-thrus will continue to be open during regular business hours, from 7:30 a.m. to 5:30 p.m. Monday through Friday and 7:30 a.m. to Noon, Saturday. The drive-thrus will be able to offer most face-to-face banking services you receive through the branch.

Appointments can be made for access to your safe deposit box or other banking services which require face-to-face transactions.

Continuation of Branch Services: 3/16/2020 Update

At Blackhawk Bank & Trust, our employee, customer and community welfare is important to us. As the days progress with the coronavirus (COVID-19) pandemic, we are responding with increased caution while striving to provide the service you are accustomed to. 

Beginning Wednesday, March 18, 2020 we are temporarily suspending face-to-face transactions and conducting business by drive-thru banking only. 

All drive-thrus will be open during regular business hours, from 7:30 a.m. to 5:30 p.m. Monday through Friday and 7:30 a.m. to Noon, Saturday. The drive-thrus will be able to offer most face-to-face banking services you receive through the branch. 

The downtown Milan, Main Bank offices will be closed to face-to-face visits during this time. Any customer needing services at that branch are welcome to use the FastBank drive-thru lanes or any other branch location.

How we're being proactive. Posted on 3/16/2020

At Blackhawk Bank & Trust, our employee, customer and community welfare is important to us. As you may be aware, the World Health Organization declared the coronavirus (COVID-19) outbreak a pandemic. This is an emerging, rapidly evolving situation. We feel it is critical to let you know about the proactive steps Blackhawk Bank & Trust is taking to keep employees/customers safe and share information with you to help protect yourself.

  • Hand-sanitizer in frequents use and all public spaces within Blackhawk Bank & Trust branches and buildings are being cleaned regularly, including cleaning the ATMs, units and tubes at the drive thru.
  • Employees have been provided with current information from the CDC on how to stay healthy and how to avoid illness through hygiene practices. Employees are instructed to stay home when they are not feeling well.
  • We have assembled a cross-functional team to meet frequently to review, monitor and adjust operations as the situation changes to ensure continuation of critical business functions.
  • For customers, we recommend the following:
    • We encourage you to use online banking and mobile banking options for your everyday banking needs. Our customer service and eBanking teams are able to help you activate (or help you use) your digital banking services, by calling: (309) 787-9575.
    • If you are not feeling well, we encourage you to avoid unnecessary trips to the bank. If you need assistance with a banking issue, please call any customer service representative, or to be directed to a specific department, call (309) 787-4451.
    • Please make sure your mobile phone number, email address and mobile banking alerts are up-to-date for all of your accounts. This will also help if we have to contact you quickly about your account. Call (309) 787-4451 for assistance updating this information. Note: Additional security questions will be asked to make changes.
    • As you conduct transactions at ATMs, at payment terminals (using your payment cards) or when using cash, it is recommended that you should avoid touching your face (eyes/nose/mouth) after completing a transaction and wash your hands or use hand sanitizer as you would after being in any public space. Sanitize your payment cards and mobile phone regularly.
    • Please remember that it has been reported that coronavirus is transmittable through surfaces, including paper money, that have been handled by an infected person. It is possible that viruses can stay on surfaces for at least 10 days. We encourage you to increase your use of Debit and Credit cards for payments to avoid potentially increased exposure to the Corona Virus from cash instruments.

 Joint Press Release: 3/17/2020 Update