Two-Way Text Alerts
If our system detects suspicious activity on your debit card, you will receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction.
How it Works
With interactive fraud alerts, if our system detects suspicious activity on your card, you’ll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction.
If you indicate the transaction is fraud, you’ll receive another message with a number to call for follow-up. If not, you’re all set. The system will mark the transaction as legitimate and you can get on with your day – simple as that.
Make sure your phone number is current with us. If your number is current, you'll receive a text message from us asking if you want to enroll in Fraud Text Alerts. Say yes, and we will text you anytime a transaction looks suspicious. It’s an easy way to keep your account secure and prevent fraud.
You may also choose not to receive text alerts right away. Don’t worry, you can sign up anytime you’d like in the future and still be covered. If fraud is detected on your account, you will continue to receive phone calls from us alerting you of potentially fraudulent activity if it occurs.
This video gives information on:
- How our fraud monitoring network watches for suspicious or unusual transactions
- What happens if a suspicious transaction appears on your card
- How simple, quick and easy this tool can be.