eBanking Specialist

e-Banking Specialist OPENING

Duties and Responsibilities:

• Exhibit comprehensive knowledge of eBanking products and services including eCHIEF & eCORP, Mobile Banking, Bill Pay, eStatements, Quicken/QuickBooks interfaces, Internet Browser settings, Remote Deposit Capture, Positive Pay and any new eService adopted by the bank
• Assist with developing step-by-step instructions on eBanking products and services that can help other department members, bank employees, or customers
• Support customers in the use of all the above listed programs
• Set up new and maintain existing customer requests in the applicable systems
• Maintain proper documentation on all eBanking customers and maintenance
• Review the eBanking maintenance

Position Requirements:

• Basic knowledge of Microsoft Windows and Office
• Excellent organization and time-management skills
• Willingness to volunteer for projects and follow-through to completion
• Excellent communication skills – must be able to communicate with customers clearly and confidently about products and services
• The ability to successfully work in a team environment

EOE, including disability/vets

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